If you are unhappy with any of the products you’ve purchased from us, simply return them within 14 days from the date of purchase. We will happily issue an exchange or full refund as long as they are returned in their original condition with proof of purchase.
Unfortunately, refunds are not applicable on sale or promotional items.
Please follow the steps below to return or exchange your garment within Canada:
1. Download and print a Returns Form
2. Email email@example.com with your intent to return your purchase. You will be issued an RA number to be included with your return.
3. Fill out enclosed return slip, including your RA number.
4. Place in package with product and proof of purchase.
Ensure product is safely packed and clearly addressed to:
c/o CAULFEILD APPAREL
1400 Whitehorse Road
Toronto, ON M3J 3A7 Canada
5. Place enclosed FEDEX return label on outside of box (Return label is located in White Folder).
6. Please include the RA number, clearly labeled on the exterior of the package.
7. Drop off package at your nearest FEDEX depo.
If you require a refund, the purchase price will be refunded back to the original method of payment once we have receipt of the jeans.
If you require an exchange, we will send out the new pair of jeans free of charge and contact you via email with your tracking number once we have receipt of the original pair in the condition it was purchased in.
Outland Denim’s Customer Care department operates Monday – Friday 8:30am to 4:45pm.
If you have any further questions, please contact one of our team members.
We make every effort to ensure the quality of the jeans we produce is impeccable. If there is a fault found in either the denim or the manufacture of your garment, Outland Denim will happily replace the garment within six months of purchase. This does not include damage to the garment or general wear and tear. Please contact firstname.lastname@example.org for further assistance.